Unravelling Avaya’s Many Mistakes

NOTE: The original post did not include specific financial information related to Avaya as it requires more research time to gather and publish. I also will have to gather Nortel information to put together for an analysis. The original post features the overall history of Avaya from spinoff to bankruptcy.

I wanted to quote the once pop song Breathe (2 AM) from artist Anna Nalick of “unravelling my latest mistake” however Avaya unravelled one too many mistakes instead.

In preparation for this post; I went to the basement in my house, the office where I have a file cabinet of old periodicals. I have a collection of annual financial reports from AT&T to every known spinoff because I have a living grandmother who got shares of AT&T around 1988 when my nana (great grandmother) passed. AT&T was known to be the widow stock because of it’s dividends, but when my great grandmother passed, I was a year old; and four years after Divesture. Even before 1984, AT&T’s stock was under pressure, even as a regulated monopoly.

So my gram owned AT&T, NCR, Lucent, Avaya, Agere, and a couple of others. I believe the Avaya buyout of 2007 was her last dump of all the individual stocks that no one would envision twenty years prior would occur. (In fact, there was a surprise for me, my family was in talks of transferring the ownership of AV from my gram to me. But it all went away when they were bought out by the PE firms.)

I feel the Avaya spinoff in retrospect after the bankruptcy was a blessing in disguise – when you look at the numbers. In 2007 around the time of the buyout, Avaya’s stock was around $10 a share. Nortel was in the pennies (even after a reversed split), Lucent merged with Alcatel (the word on Main Street was the merger would raise the stock price) and it went nowhere; Agere was bought out in 2007 as well.

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POTD: Local Papa Gino’s

Sadly, where I live, Avaya or Nortel isn’t “alive and well” unlike another site I follow. Nortel has disappeared in my state in public and private entities in lieu of Cisco years ago and Avaya Red has slowly disappeared too.

On a Christmas Eve tradition before I was born, my family would order pizza out at the local Papa Ginos, that is local chain with more than one hundred stores around the Greater Boston region, basically in four of the six New England states. It’s reputation is fresh quality pizza of with quality ingredients. Over the years Papa’s has had exclusive marketing deals with the local Boston teams such as the Red Sox and currently the Patriots.

The chain has used AT&T products going back to the days of Western Electric. This location I had frequented growing up had used one of those 10 line 1A2 wall mount Key telephones till a cutover around 2001 to a Partner ACS system. The only ComKey I’ve ever seen in production was another store nearby, and that had cutover to a Partner circa 2001 or 02.

I’ve been to mostly the New Hampshire stores, and D’Angelo the sub shop, is a sister brand to Papa Ginos. I don’t recall them using any phone systems, the one nearby me, that I took a few years back with an Avaya van uses POTS phones.

But today, just the next block away from that same D’Angelo, I noticed  this phone. Nope, its not a 9600 Avaya IP or 9500 DCP set. No, worse a Polycom VVX 310 set. (I haven’t been here for a while, some days I normally walk here because it’s not that far away from my home.)

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Why I’ve Been Forced to go to Unified Communications as a Consumer, Part Two

Back to me, myself and I: Why did I have to jump to consumer UC services?

Over the last couple of years, I have done more texting, chatting, emailing over voice; because the people I talk to have desk phones that are VOIP based. Of the few, they are using Allworx. They are just lousy phones! Once these cutover, the heartless IT admins who hate their users and get paid to hate, will not touch any of these phones. (Don’t get me started with security risks and reliability issues.) So as a result, I email. Until the email servers go down on the other end because the Exchange admins think patching a server at lunch time and not understanding customers emailing their to that organization while they are on their lunch is most likely occuring.

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Why I’ve been Forced to go to Unified Communications as a Consumer

Unified Communications is pretty much a broad term now then it was a few years ago. Originally it was IP Telephony with SIP and other goodies; now this terminology and technology has evolved into multi media applications embedded in social networking and social media. In 2016, your Facebook Messenger is also a “phone”. And now you have more “professionals” at your local Starbucks using their VOIP app to make important “business” calls in a noisy environment and let’s assume Starbucks has QOS and say multimedia isn’t on priority in some locales. Some stores use AT&T, some like in my town uses Google, it depends of what their ISP is and how much data it can handle.

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Rants: Avaya’s Potential Bankruptcy

Earlier this morning, I was googling ways to bypass their PBX license files, because Avaya is so stubborn to not give RTUs or contracts unless you have the cash to have a sold-to account.  I so want to enable my old relic to do more.

Well last week, a story in The Wall Street Journal, reported Avaya, nearly nine years of being a privately held corporation is looking at  selling their call center unit as they are possibly going into bankruptcy by next month. The story is behind a paywall, but other stories from other blogs indicating Avaya going under.

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Rants: Governor Paul LePage’s Stupidity in Unified Messaging

I live next to Maine. I love the state so much I wished the whole state could be flooded into the Atlantic.

I’m not kidding.

I’d say 90% of the 1.5 million residents (roughly) collectively have an IQ at freezing temperature.

If that’s statement worth backing up, let me share you a link to the Governor, Paul LePage that is NOT SAFE FOR WORK.

This dummy Republican governor left an OBSCENE message to a Democrat lawmaker in that state. He acts respectful in the beginning, but by his sixth word, he uses a vulgar word. Don’t get me started with compliance violations and human resource complaints and possible lawsuits for this kind of disrespect.

LePage even had the audacity to give the lawmaker permission to “record” the voicemail. Excuse me? Today in 2016, there is this nice little innovation called “Unified Messaging” that your voicemails can be sent via email by your Modular Messaging (something that dates far back in the early days of AUDIX), that the state government has used for many, MANY years, (since it’s a sister state to Massachusetts you know!)

But I bet LePage’s NT credentials are often barred because if he swears and uses vulgarity in traceable voicemails in default .WAVE formats, who knows what he sends on his Outlook.

If this was a Democrat, I’d probably say the same thing. A WikiLeaks drop of emails from Mrs. Anthony Weiner having to explain to Hillary Clinton how to pick up a telephone handset and couldn’t understand the concept of a handsfree call/speakerphone.

What hurts me is the level of discourse in society. It’s one thing to name call, or wish a state flooded by the ocean, but when you use vulgarities, or wishing one dead or actually going forward to put other’s lives in danger, that’s crossing a line. So many people on both sides are doing it.

My only beef was the actual voicemail and the concent to “record” despie it already being recorded electronically assuming the State of Maine is using the latest and greatest Avaya solutions (confirmed in marketing materials using the 1600 IP sets as of a few years ago.)

NSFW link

Rants: Why I have Disliked Cisco

Today’s little rant is on why I have disliked Cisco both for data and voice. It’s the same ol lines from many people, its overpriced, it may be somewhat underpowered and the warranty sucks and support only lasts for 3 years. IOS is a joke, the command prompts are more archaic than say a DOS setup; and 100% software defined networking isn’t the solution ether.

Anyways for voice, I feel that Cisco now owns 90% of the Fortune 500 companies that Avaya once claimed. When Avaya had that claim to fame, AT&T never had that stat – and even during that time a decade ago – the customers didn’t have Avaya at each plant, often they were in mixed environments or specific applications (call center, etc.) So many users of Cisco’s IP Telephony uses it for the entire enterprise, which then would confirm they have more of an installed base.

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SIP Experiences, part two

SIP is like a PC, it’s a great technology. It’s like “I wanna have a computer on my desk but I dunno what I really want out of it”. As the 1990s came along, these little things became a nightmare for network administrators. Not only that but PCs had too much power for what many people didn’t need. What I am talking about is enterprises not consumers.

SIP is in fact much like a PC.

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