9-1-1 Awareness, part four

More on the last series on Enhanced 9-1-1 in the State of New Hampshire.

I mentioned Supplemental ALI being so exclusive, that if you were to Google it, the State’s Department of Safety’s page on this subject is on the first page of results. This special service is stored in a state database and when the number gets triggered into the state’s CTI system, this is how the special needs data appears.

This feature also can be used locally as I stated some states mandate in house Supplemental ALI provided by the customer if they have a MLTS. Be warned, if you make changes, you have to update your database. Cubicle numbers, conference rooms can appear, depending on the setup.

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Enhanced 9-1-1

TRIGGER WARNING: The following is mostly an accurate narrative, however editorial statements are featured in the latter paragraphs that could offend people personally.  Trigger words include “Part 68”, “Enhanced 911”, “Avaya”, “Kari’s Law”, etc.

This is a work in progress. Expansion of this subject will occur as time progress to focus on earlier generation 9-1-1 services.

9-1-1 in the United States is a three digit telephone number to access emergency services to report a fire (fire), stop a crime (police) and save a live (emergency medical services). When it first came out in some markets in 1968; all it was provided a hotline to a dispatch center of the local municipality, country or even statewide. The first generation of 9-1-1 was around for more than two decades, and in some locales in the US it was not abnormal for some to still have seven digit emergency numbers instead of 9-1-1. While switching services routed calls to dispatch centers and also provided redundancy and failovers in case one dispatch center was overloaded; one of the major failures was location.

The origins of Enhanced 9-1-1 began in the early 1980s. The technology required digital switching; and in some markets step-by-step switching was still a common system going up till the mid 1990s. Also the advancement of digital PBX and Key systems for local dispatch centers provided call-center grade quality. With all these advancements would be enable location information. Essentially, if your phone company didn’t provide Caller ID, then your service was analog.

For consumers, information would automatically be passed over to the local Public Safety Answering Point. This would come from the database of the telephone company and would be confidential between the telephone company and the PSAP authorities; as some customers choose to have numbers unlisted. The database would include the physical address because some billing addresses could go elsewhere.

For businesses, with the change of technologies moving from hard wired digital systems to a bit and byte, cyber based technologies; instead of regulating the services, regulations went against the customer. As a result, this may be the reason why so many customers in the enterprise world have cut the cord and gone to mobile or cloud based phone systems.

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